Privacy Policy

Effective Date:
June 24, 2026

Liberty Cleaners respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, place an order, schedule pickup or delivery, contact us, or opt in to receive text messages.

1. Information We Collect

We may collect the following information:

  • Name, phone number, email address, billing address, and service address
  • Order details, garment/service preferences, pickup and delivery instructions
  • Payment information processed securely through our payment providers
  • Customer service communications, including calls, emails, texts, and form submissions
  • Website usage information such as device type, browser, pages visited, and cookies
  • SMS opt-in information, including your mobile number, consent status, and messaging preferences
  • Any information that you share with our team, including personal preferences, garment care instructions, household details, special requests, and other notes provided to help our team deliver more personalized service and better care for your garments and account.

2. How We Use Your Information

We use your information to:

  • Provide dry cleaning, laundry, alterations, pickup, delivery, and related services
  • Process orders, payments, receipts, refunds, claims, and customer requests
  • Send order updates, pickup and delivery notifications, appointment reminders, and service messages
  • Respond to customer questions, complaints, and support requests
  • Improve our website, operations, customer experience, and marketing
  • Send promotional messages only where permitted and with proper consent
  • Comply with legal, regulatory, carrier, tax, accounting, and security requirements

3. SMS/Text Message Privacy and 10DLC Compliance

By providing your mobile number and opting in, you agree to receive text messages from Liberty Cleaners related to your orders, pickups, deliveries, account updates, service notifications, customer support, and, where applicable, promotional offers.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers, aggregators, carriers, and messaging platforms necessary to provide text message services.

4. How We Share Information

We do not sell your personal information. We may share limited information only when necessary with trusted service providers who help us operate our business, including:

  • Payment processors
  • Pickup and delivery providers
  • Customer communication and SMS providers
  • Website hosting, analytics, and software providers
  • Accounting, legal, insurance, or compliance professionals

These providers are only allowed to use information as needed to perform services for us or comply with legal requirements.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, understand visitor behavior, remember preferences, and support advertising or analytics. You can adjust cookie settings through your browser.

6. Payments

Payment information is processed by secure third-party payment processors. Liberty Cleaners does not store full credit card numbers on our website.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect customer information. No system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep customer information only as long as reasonably necessary for business, accounting, legal, dispute resolution, customer service, and compliance purposes.

9. Your Choices

You may:

  • Request access to or correction of your personal information
  • Opt out of promotional emails or texts
  • Reply STOP to cancel SMS messages
  • Contact us to update your account or communication preferences

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

Liberty Cleaners
2412 Land O Lakes Blvd
Land O Lakes, Florida 34639
Phone: (813) 547-8886
Email: support@libertydrycleaners.com